FREQUENTLY ASKED QUESTIONS
How can I shop on your site? / I have placed my order, what should I do now?
“Add to Cart” the products you want to buy on our site; Click the button and add it to your cart. When the product is added, the My Shopping Cart screen will appear. If there is no different product you want to buy, click the “Buy” button to complete your shopping, then enter the address where the delivery will be made, your cargo information, enter your payment information in the next step, and after reviewing your order information, reading and approving the distance sales contract and preliminary information form, “Complete Order” Click the button. When your order is completed, a confirmation/thank you screen will appear and a confirmation/thank you e-mail will be sent.
What should I pay attention to when receiving my cargo?
If there is any damage to the cargo package or product, check it with the cargo officer and receive your package. Attach a “Cargo Damage Report” for damaged products and send an e-mail to firstname.lastname@example.org/en about the damage in your order.
Do you have the option to pay at the door?
You can only make your payments by credit card and debit card at the stage of order creation.
I want to cancel my order, what should I do?
In accordance with consumer rights, you can exercise your right of withdrawal from your order before your order is delivered to the cargo. For this, you must inform the address of https://mondenistanbul.com/en/ about your order or product that you want to cancel before the information that your order has been delivered to the cargo. If your order has been delivered to cargo, you can use your right of return within 14 days in accordance with consumer protection law.